Terms and Conditions

Chaplains Conference 2019

Booking Terms and Conditions

  1. Attendees are subject to a non-refundable booking deposit.
  2. Refunds on the remaining amount will only be given in extenuating circumstances. The decision of the Elim Chaplains Director regarding what will be considered as extenuating circumstances will be final. Should an attendee wish to seek a refund they should notify Elim Chaplains Association in writing immediately at chaplaincy@elimhq.net. The date of receipt will be the date on which any refunds are based. Please note that Elim Chaplains Association will confirm they have received your request for cancellation. Should you not receive confirmation, this will mean that your email or letter has not been received, and therefore, you will not be entitled to any refund.
  3. No refunds will be made in the four weeks prior to the commencement of the event.
  4. It is the responsibility of the customer to inform Elim Chaplains Association of any change of address, contact phone number or email address after booking. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  5. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error, we will inform you as soon as possible and give you the option of reconfirming your attendance at the correct price (and credit or debit your account as applicable) or cancelling your attendance. If we are unable to contact you, you agree that we may treat your attendance as cancelled. If you choose to cancel after you have already paid the incorrect price for the event, you will receive a full refund from us.
  6. Attendees consent to filming, photography and sound recording as members of the audience and to these images and recordings being used for future publicity purposes.
  7. Elim accepts no responsibility for any personal property.


    If you include accommodation at Elim Conference Centre in your booking, the following terms and conditions also apply.
  8. The Elim Conference Centre reserves the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others. In such circumstances any outstanding account must be settled, no refunds will be made.
  9. Smoking is not permitted within any part of the Elim Conference Centre. Please note that any offending guests may be asked to leave immediately and will be liable for professional cleaning of room and outstanding balance for nights booked but not taken through early departure. Pets are not permitted in the house or in the grounds. (Note – guide dogs are permitted.)
  10. In the event of damage to furnishings, including soft furnishings, which is considered by the management to be unreasonable or excessive, guests will be liable to either professional cleaning costs or cost of replacement if the former is unsuccessful or inappropriate.
  11. Guests are requested to vacate rooms by 10.30am on the morning of departure. Guests exceeding the departure time by a significant period will be charged for an additional night’s stay.
  12. Any faults or complaints should be reported to the management at the time of occurrence. We want your stay with us to be a fantastic experience and, where possible, would wish to resolve any problems you have as soon as possible.
  13. In the event of any major failure of any equipment, property or utilities, this will be dealt with as speedily as possible. We regret the management cannot be held responsible for any inconvenience caused. All equipment and property is maintained on a regular basis.

Elim Chaplaincy, Elim International Centre, De Walden Road, West Malvern WR14 4DF

 chaplaincy@elimhq.net   www.elim.org.uk/chaplains