Terms and Conditions

Coaching Academy 2022/23


Booking Terms and Conditions

  1. Payment for the Coaching Academy is by debit or credit card or by electronic funds transfer. 
    1. If a single payment option is selected then the card payment or transfer will be requested in August 2022 and should be completed within seven days of the request.
    2. If the monthly payment plan is selected which can only be by card, the initial card payment will be collected during the first week of September 2022 with subsequent payments collected monthly thereafter, with the last payment due in early June 2023.
    3. If any payments are missed or cancelled, for whatever reason, your access to the Coaching Academy will be cancelled unless payments are reinstated and any outstanding balance is paid.
    4. If you have any queries about payments, please contact Elim Training using their published email address or phone number.
  2. Attendees are subject to a non-refundable booking fee.
  3. Refunds will only be given in extenuating circumstances. The decision of the Elim Training department regarding what will be considered as extenuating circumstances will be final. Should an attendee wish to seek a refund they should notify Elim Training in writing immediately at elimtraining@elim.org.uk. The date of receipt will be the date on which any refunds are based. Please note that Elim Training will confirm they have received your request for cancellation. Should you not receive confirmation, this will mean that your email or letter has not been received, and therefore, you will not be entitled to any refund.
  4. No refunds will be made in the four weeks prior to the commencement of the start of the Academy.
  5. It is the responsibility of the customer to inform Elim Training of any change of address, contact phone number or email address after booking. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  6. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error, we will inform you as soon as possible and give you the option of reconfirming your attendance at the correct price (and credit or debit your account as applicable) or cancelling your attendance. If we are unable to contact you, you agree that we may treat your attendance as cancelled. If you choose to cancel after you have already paid the incorrect price for the Academy, you will receive a full refund from us.
  7. Attendees consent to filming, photography and sound recording as members of the audience and to these images and recordings being used for future publicity purposes.
  8. Elim accepts no responsibility for any personal property being damaged or lost at the Academy.
  9. Attendees are liable for any damage caused by themselves.
  10. Elim Training reserves the right, at its discretion, to terminate, without notice, an individual’s attendance at the Academy where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others.
  11. Smoking, alcohol or pets are not permitted at the Academy. (Registered Assistance dogs are permitted.)
  12. Any complaints should be reported to one of the Elim Training team at the time of occurrence. We want your time with us to be a fantastic experience and, where possible, would wish to resolve any problems you have as soon as possible.
  13. Elim Training will be hiring the venues throughout the year. In the event of any major failure of any equipment or problems on the day, outside our control, it will be the responsibility of the venue to deal with it as soon as possible. We regret that Elim Training cannot be held responsible for any inconvenience caused.

Elim Training, Elim International Centre, De Walden Road, West Malvern WR14 4DF

elimtraining@elim.org.uk   elim.training

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