Terms and Conditions

Elim Sound Worship Conference 

Booking Terms and Conditions

  1. Tickets are non-refundable.
  2. It is the responsibility of the customer to inform Elim Sound of any change of address, contact phone number or email address after booking ( if online) Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  3. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error, we will inform you as soon as possible and give you the option of reconfirming your attendance at the correct price (and credit or debit your account as applicable) or cancelling your attendance. If we are unable to contact you, you agree that we may treat your attendance as cancelled. If you choose to cancel after you have already paid the incorrect price for the event, you will receive a full refund from us.
  4. Attendees consent to filming, photography and sound recording as members of the audience and to these images and recordings being used for future publicity purposes.
  5. Elim accepts no responsibility for any personal property being damaged or lost at the event.
  6. Elim Sound reserves the right, at its discretion, to terminate, without notice, an individual’s attendance at the event where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others.
  7. Smoking, Alcohol or pets are not permitted at the event. (Note – guide dogs are permitted.)
  8. Any complaints should be reported to the Elim Sound team at the time of occurrence. We want your day with us to be a fantastic experience and, where possible, would wish to resolve any problems you have as soon as possible.
  9. Elim Sound will be hiring the venue on the day. In the event of any major failure of any equipment or problems on the day, outside our control, it will be the responsibility of the venue to deal with it as soon as possible. We regret that Elim Sound cannot be held responsible for any inconvenience caused.
  10. Delegates acknowledge the ongoing COVID-19 crisis in the UK and accept their obligation to comply with any official guidance from UK Government. Elim Sound and delegates agree to communicate without delay any issues they may have in performing their obligations under this agreement. You acknowledge that COVID-19 may require the conference venue to take one or more of the following measures for the safety of their staff and the safety of delegates attending this event:
    a. impose maximum delegate numbers at the event;
    b. limit food or drink availability;
    c. impose specific requirements regarding personal protective equipment such as the wearing of masks;
    d. restrict the overnight stay if applicable; and/or
    e. limit any planned entertainment for this event;
    f. designate alternative entrance and exit routes.
  11. Should the event be cancelled due to unforeseen circumstances ticket holders will be offered tickets at a rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to their face value.  Elim Sound cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.

Elim Sound, Elim International Centre, De Walden Road, West Malvern WR14 4DF

elimsound@elim.org.uk   elimsound.co.uk