Job vacancies at Elim International Centre, Malvern, are listed here as they become available.


IT Support Technician

IT Support Technician

IT Services is responsible for providing frontline ICT services to the staff of the Elim International Centre, the charity head office, and students of Regents Theological College.

The IT Services provide advice and management for all technology deployed directly in the user environment, including desktop computers, printers and communications technologies as well as the supporting infrastructure comprising of networks, servers and storage.

The post holder will be required to use their own knowledge to analyse desktop PC, network, server and storage problems, identify the cause and restore function as quickly as possible. This may involve short term measures to bring the equipment back on line, and to follow a longer term plan to fully resolve the issue and prevent further failure.

Duties and Responsibilities

Key elements of the role include:

  • Provide 1st and 2nd Line Support and 1 to 1 technical training; face-to-face, over the phone or via written documentation.
  • Maintain accurate entries in the ticket management system of change requests/faults with resolutions.
  • Perform software & hardware installations and maintenance incl. regular and emergency security updates.
  • Continually monitor the infrastructure incl. backup systems and raise/escalate alerts as necessary.
  • Set up new users (incl. license assignment) and devices; carry out general system administration to ensure access to servers, systems and resources.
  • Assist with research on technological developments and supplier communications.
  • Monitor system usage and prepare relevant reports.
  • Set up video conference equipment for staff or guests.
  • Maintain IT inventory management and stock control processes.
  • Follow agreed procedures and respond to requests for assistance by providing information to enable users to resolve their technical problems.
  • Participate in server and network installations/upgrades/maintenance (hardware/software) and other general maintenance tasks.
  • Work on tasks as assigned by the IT Services Manager.
  • Participate in on-going training.

Additional details


Key Dates

  • Closing Date:8 September 2019
  • Shortlisting: 10 September 2019
  • Interview: TBC

Further Information

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