Vacancies-1280

   elim.org.uk/vacancies

Job vacancies at Elim International Centre, Malvern, are listed here as they become available.

 

Conference Centre Co-ordinator

IT Support Technician


Conference Centre Co-ordinator

The Elim Conference Centre (ECC) is located at the Elim International Centre situated on the Malvern Hills in Malvern, Worcestershire. It is an integral part of Regents Theological College, offering accommodation for up to 120 guests and students, plus a range of meeting and leisure facilities.

Reporting to and working in conjunction with the Conference Centre Manager, the core responsibilities of this role are the provision of the highest quality welcome and experience for our varied range of conference customers and the business administration of the Conference Centre including the taking of enquiries and bookings from customers. Key elements of the role include:

  • Handling of conference enquiries and bookings of all types and the associated administration. Responding to email and telephone enquiries in a relational, professional and timely manner. This includes enquiries and bookings from visiting college students who form a significant proportion of our customers.
  • Working with conference group organisers to understand their needs and provide facilities including accommodation, meeting rooms, facilities and catering to meet those needs.
  • Provision of quotations and invoices to customers and the taking of deposits and other payments.
  • Delivering the highest standards of customer service to our guests during their visit in a relational and engaging yet professional way which exceeds expectations and makes guests feel special. This includes welcome/check in and check out and the handling of a wide range of queries which may arise.
  • Liaising with our catering, house-keeping and maintenance departments to ensure seamless delivery of all aspects of conferences.
  • Conducting tours of our facilities to potential clients.
  • Liaison with Elim departments regarding the organisation of facilities for internal conferences and events.
  • Ensuring clear communication with other conference team members and maintenance of booking records and room tracker systems.
  • Taking the lead in running a shift when the Conference Centre Manager is not on duty.
 

Elim Conference Centre operates 7 days a week across the whole year. Ability to work unsocial hours from time to time is a requirement of this role. Specifically, successful applicants would be expected to typically work one week-end in three and as required by the business demand, may be needed to work evenings from time to time.

  • Location: Elim International Centre, Malvern
  • Salary: £19,000 Pro Rata
  • Permanent Contract: Part - 3/4 days per week
 

Key Dates

  • Closing Date: 22 September 2019
  • Shortlisting:  24 September 2019
  • Interview: TBC 2019
 

Further Information


IT Support Technician

IT Services is responsible for providing frontline ICT services to the staff of the Elim International Centre, the charity head office, and students of Regents Theological College.

The IT Services provide advice and management for all technology deployed directly in the user environment, including desktop computers, printers and communications technologies as well as the supporting infrastructure comprising of networks, servers and storage.

The post holder will be required to use their own knowledge to analyse desktop PC, network, server and storage problems, identify the cause and restore function as quickly as possible. This may involve short term measures to bring the equipment back on line, and to follow a longer term plan to fully resolve the issue and prevent further failure.

Duties and Responsibilities

Key elements of the role include:

  • Provide 1st and 2nd Line Support and 1 to 1 technical training; face-to-face, over the phone or via written documentation.
  • Maintain accurate entries in the ticket management system of change requests/faults with resolutions.
  • Perform software & hardware installations and maintenance incl. regular and emergency security updates.
  • Continually monitor the infrastructure incl. backup systems and raise/escalate alerts as necessary.
  • Set up new users (incl. license assignment) and devices; carry out general system administration to ensure access to servers, systems and resources.
  • Assist with research on technological developments and supplier communications.
  • Monitor system usage and prepare relevant reports.
  • Set up video conference equipment for staff or guests.
  • Maintain IT inventory management and stock control processes.
  • Follow agreed procedures and respond to requests for assistance by providing information to enable users to resolve their technical problems.
  • Participate in server and network installations/upgrades/maintenance (hardware/software) and other general maintenance tasks.
  • Work on tasks as assigned by the IT Services Manager.
  • Participate in on-going training.
 

Additional details

 

Key Dates

  • Closing Date:8 September 2019
  • Shortlisting: 10 September 2019
  • Interview: TBC
 

Further Information

 
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